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  2. Troubleshooting & FAQs

Troubleshooting & FAQs

Display FAQs

  • Change Your Dashboard Language
  • Do you offer Enplug Display software for Mac / OSX?
  • Manually Removing a Device from a Display Group
  • My display is frozen!
  • My display is not updating!
  • Removing Devices from a Display Group
See all 10 articles

Hardware FAQs

  • Brightsign Device Factory Reset
  • Can I change the resolution settings of my Enplug device?
  • Can I use my Enplug outdoors?
  • Enplug Device (4K) - Technical Specifications
  • Factory Reset
  • FAQ: Hardware and Internet Requirements
See all 13 articles

Network Admin Troubleshooting

  • Accessing and Using the WiFi Menu
  • Benefits of placing your Enplug device in your network's DMZ
  • Bypassing a network captive portal or splash page
  • Configuring Network Restrictions
  • Dashboard Troubleshooting
  • Finding the MAC Address for Your Device
See all 14 articles

Ticket Requests

  • Accessing Your Support Requests in Spectrio’s Zendesk Portal

Using Enplug with a Matrix Setup

  • Can I use an HDMI matrix or paneled video wall with my Enplug device?
  • Can I use my Enplug device with a component or composite connection?
  • Can I use my Enplug device with a DVI connection?
  • My Enplug display flashes in and out during use

Windows Player FAQs

  • Change Windows 10 Active Hours
  • Error Message: OpenGL 2.0 or higher with the FBO extension is required. OpenGL version: 1.1.0
  • Locating Logs for the Enplug Display Application for PC
  • PC Player Diagnostics
  • Resizing the Windows Player
  • Schedule or Pause Updates in Windows 10
See all 7 articles
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