Troubleshooting & FAQs

Display FAQs

• Deleting Devices from a Display Group
• Advanced Monitoring
• Changing Your Dashboard Language
• Display Not Updating Properly
• Do you offer Enplug Display software for Mac / Windows?
• Fixing a Frozen Display

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Hardware FAQs

• Brightsign Device Factory Reset
• Enplug Device (4K) - Technical Specifications
• Factory Reset
• Finding Your TV's Model Number
• Hardware and Internet Requirements FAQs
• How to Enable Daily Reboot

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Network Admin Troubleshooting

• Advanced Troubleshooting (HAR File)
• Accessing and Using the WiFi Menu
• Assigning Static IP Addresses to Enplug Devices
• Benefits of placing your Enplug device in your network's DMZ
• Bypassing a Network Captive Portal or Splash Page
• Configuring Network Restrictions

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Ticket Requests

• Accessing Your Support Requests in Spectrio’s Zendesk Portal

Using Enplug with a Matrix Setup

• Can I use an HDMI matrix or paneled video wall with my Enplug device?
• Can I use my Enplug device with a component or composite connection?
• Can I use my Enplug device with a DVI connection?
• My Enplug display flashes in and out during use

Windows Player FAQs

• Change Windows 10 Active Hours
• Error Message: OpenGL 2.0 or higher with the FBO extension is required. OpenGL version: 1.1.0
• Locating Logs for the Enplug Display Application
• Resizing the Windows Player
• Windows Player System Requirements