Brightsign Device Factory Reset

In this article:

• Performing a Factory Reset
• Allowlisting

Performing a Factory Reset

To perform a factory reset on your Brightsign device:

1. Disconnect the player from its power source.
2. Remove the SD card from the device.
3. Format the SD card.
4. Press and hold both the SVC and Reset buttons.
5. While holding both buttons, plug the device back into its power supply.
6. When the red Err LED light begins blinking, release the SVC and Reset buttons.
7. After the Err LED light stops blinking, reinsert formatted SD card.

Note: Following the factory reset, the player will boot and display the Brightsign logo along with the system information (serial number, MAC address, OS version, etc.).

Allowlisting

If your company implements a firewall to restrict access to certain domains within its network, you’ll need to allowlist the following for Enplug and Brightsign devices to work correctly or to use the Enplug configuration dashboard:

• Enplug Domains & Ports
• Brightsign Ports & URLs

For questions or concerns, please reach out to our Support Team at support@spectrio.com.