If your location's IT system uses firewalls, your Enplug device may not fully function. Firewall settings must be configured to allow certain types of data traffic.
Contact your IT team and inform them that Enplug software requires unrestricted outbound Internet access on the following ports:
- 443 (HTTPS)
- 80 (HTTP) - Optional: If you're using the Web Page app, you'll need to enable outbound access on this port. It's recommend to only use content in that supports HTTPS.
- 123 (UDP)
- 8001 - This port is for our forward proxy nginx.enplug.com. This is needed for use of the Web Page app.
For this, your IT team will need to know the device's MAC address. Reference this article for more information. You'll also need network access for your device.
Note: If unable to pull the MAC address, your device will appear on your router table.
For questions or concerns, please reach out to our Support Team at support@spectrio.com.