If your 4K Enplug device won't connect to the Internet via Ethernet and Wi-Fi, the date and/or time may be off and need to be set manually.
Manually Setting Date & Time
Notes:
- You'll need a USB keyboard and physical access to the device.
- If the OS starts to load while you are accessing the Settings menu, press Esc.
To manually set Date & Time:
- Plug in a USB keyboard.
- When you see the Starting up... screen, immediately press Alt + Esc.
- Select Date & Time.
- Set Automatic Date & Time to Off.
- Set the date and time for your location.
- Press Esc twice to exit the menu.
The OS will boot and your device should now connect to the Internet.
Note: After your device successfully connects, return to the Date & Time settings and set Automatic Date & Time to Use network-provided time.
Additional Troubleshooting
If your device still isn't connecting to the Internet, ensure that port 123 is open on the router and the device can reach its default NTP server.
On some networks, devices may only connect when the manual date and time are set. If this is the case, we recommend changing the default NTP server on the device to your local NTP server, using the steps below.
To do so:
- Ensure port 123 isn't blocked on your router.
- Plug in a USB keyboard.
- When you see the Starting up... screen, immediately press Alt + Esc.
- Select Date & Time.
- Set Automatic Date & Time to Off.
- Set the date and time for your location.
- Navigate to Apps.
- Open Terminal Emulator.
- Become root by entering:
su - Enter command:
settings put global ntp_server 204.11.201.12(where 204.11.201.12 is the desired NTP server IP address or name) - Verify if set correctly:
settings get global ntp_server(this should return 204.11.201.12 or whatever address was applied in the previous step). - Return to the Date & Time settings and set Automatic Date & Time to Use network-provided time.
- Reboot the device.
The OS will boot and your device should now connect to the Internet.
For questions or concerns, please reach out to our Support Team at support@spectrio.com.