In order to expedite your support request, We require direct access to the BrightSign Network account in order to access your
device, logs and perform troubleshooting. Please follow the below steps and add User: firstname.lastname@example.org
Once the support ticket has been resolved, please delete this user from your account
The User Management screen allows you to add, edit, and delete users on your BSN Content Cloud network.
Accessing User Management
Select the Admin button to access the Admin Console
Once the Admin Console is displayed on the screen, select the Users: Manage Users button
Adding a User
Click the button to add a user to the network:
Email: Enter the user's Email address.
First Name: Enter the user's first name.
Last Name: Enter the user's last name.
Description: Enter a custom description for the user.
Assign to Role: Select a role for the user. You can view permissions for each role and create a custom roles on the Roles and Permissions screen.
A person can be part of more than one BSN.cloud network (their email address acts as their unique identifier); the person's password is the same for all
the networks they belong to as users. For this reason, password management must be performed by individual persons and not the network Administrator.
Editing a User
Deleting a User