Two-Factor Authentication

This feature adds an extra layer of security by implementing an additional requirement to login using a security code sent to either your mobile device or an authenticator app. 

Setting up Two-Factor Authentication:

1. Log into Enplug.
2. Click My Account.
   • If you're not on the home page, click your user icon in the upper right corner to access My Account. 
   • You'll be automatically routed to the General tab. 
3. Navigate to the Users tab. 
   • This can only be done with one user at a time.
4. Click on a user's name to be directed to their Profile page.
5. Navigate to the the Security tab. 
6. Click Enable Two-Factor Authentication.

Note: To disable, open the desired user's security settings and click Disable Two-Factor Authentication.

Sending & Receiving a Security Code:

There are two ways to receive a security code:

• Use text messages: This option will prompt you to input your phone number and a security code. Click Send Code after entering the requested information.
• Use a mobile app: This will prompt you to either scan the code from your mobile device (authenticator app) or manually enter a code. 

Logging In

If you've enabled two-factor authentication via Use text messages, you'll receive a text message containing the security code.

If you've enabled two-factor authentication via Use a mobile app, you'll use the code from the authenticator app to verify and log in.

Note: If you don't have access to the account's primary and backup phone numbers, a recovery code will be needed to log in. Using a recovery code will disable two-factor authentication.

For questions or concerns, please reach out to our Support Team at support@spectrio.com.