Wifi Connectivity Troubleshooting


Greetings! If you find yourself losing network connectivity here are a couple options to consider:

1. First, determine if your location is crowded with 2.4 GHz wifi networks. A 5GHz adapter will improve connection quality when the root issue is interference on the 2.4GHz band. It will usually not help with problems having to do with distance / physical environment. 

2. A high gain antenna for the 2.4GHz network can be a solution in some circumstances.

3. It is possible to connect your Enplug Device to the internet via a cable. If you're able to supply a hard line to the device, this is the most stable connectivity solution.
4. A universal adapter like the EAN66 or powerline adapters can be used to provide improved connectivity at some end-user configurations.
5. The WiFi router that you are using could be a factor. The exact model of router that would work best for your location will be determined by a few factors and your IT staff or network administrator would be best suited to advise here, but some general recommendations are:
  • Orbi is a consumer facing mesh router that has good reviews for the use case of distributing WiFi over a large area. There is also enterprise facing equivalents from companies like Meraki and Ubiquiti.
  • SmallNetBuilder is a good website to see reviews & rankings of routers with fairly deep technical analysis.
If you continue to experience connectivity issues, we have System Integrators that have worked with Enplug in the past, feel free to email support@enplug.com for recommendations. You can also use a service provider such as HelloTech or Amazon to improve the connectivity of your local network.

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