Instagram requires that their customers use an Instagram business profile and reconnect their feeds.
If you choose not to update your settings, your old Instagram content will continue to display on the Enplug platform, but no new content will be uploaded.
Converting Personal Instagram to Business Profile
To convert your personal account to a business profile that integrates with Enplug, you must connect it to a Facebook page. Only one Facebook page can be connected to your Instagram business profile and only one Facebook account can be used in the Enplug Instagram app.
Reconnecting Instagram Business Profile
To reconnect your Instagram business profile:
- Log into Enplug.
- Select the Apps drop-down and click on the Instagram app icon.
- Click on the name of the feed you need to edit or click the blue Add button to create a new feed.
- Click the X to the right of your account name to remove the old Instagram account.
- Click Select Account.
- If you aren't logged into Facebook, you'll be prompted to do so.
- Click the + icon next to the account you wish to add.
Troubleshooting
If you're trying to add your Instagram account, but the connected Facebook page doesn't appear, attempt the following:
- Try to convert your Instagram profile to a business account again. This first requires you to disconnect your Facebook and Instagram accounts from each other.
- Confirm that you're an administrator on the Facebook page you're trying to link. This can be found on the page under Settings > Page Roles.
- Add another Facebook administrator to your page. Use that account to add your Instagram account. This can be done under Settings > Page Roles.
- Remove emojis from your Instagram business profile name.
- Create a brand new Instagram feed in the Enplug dashboard.
For questions or concerns, please reach out to our Support Team at support@spectrio.com.