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  1. Enplug Support Center
  2. FAQs

FAQs

Common Display Questions

  • Submitting a Support Request
  • Enplug Feature Release Log
  • Delete a Device or Display Group
  • Tips for Connecting Enplug to the Internet
  • Restarting Your Enplug Device
  • My display is not updating!
  • See all 10 articles

Common Hardware Questions

  • Using Enplug on Sony Pro Bravia Displays
  • Using Enplug on BrightSign Players
  • Factory Reset
  • Enplug Device (4K) - Technical Specifications
  • Using Enplug with a Chrome Device
  • How to Enable Daily Reboot
  • See all 11 articles

Common Windows Player Questions

  • Change Windows 10 Active Hours
  • Schedule or Pause Updates in Windows 10
  • Windows Player System Requirements
  • Resizing the Windows Player
  • PC Player Diagnostics
  • Locating Logs for the Enplug Display Application for PC
  • See all 8 articles

Info for Network Administrators

  • Dashboard Troubleshooting
  • Why won't my 4K device connect to Ethernet or Wi-Fi?
  • Wifi Connectivity Troubleshooting
  • How to Find Out the Status of Enplug Service
  • Bypassing a network captive portal or splash page
  • Finding the MAC Address for Your Device
  • See all 14 articles

Connecting Enplug with Matrix setups

  • Can I use an HDMI matrix or paneled video wall with my Enplug device?
  • Can I use my Enplug device with a DVI connection?
  • Can I use my Enplug device with a component or composite connection?
  • My Enplug display flashes in and out during use

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