Why won't my 4K device connect to Ethernet or Wi-Fi?

Overview

If you have tried to connect your Enplug Device (4K) to the internet via Ethernet and Wi-Fi, but it will not connect, there could be a date or time mismatch on the device. Manually set the date and time to get it connected.

 

Contents of this Guide

Manually Set the Date and Time

Additional Troubleshooting

Change the Default NTP Server

 

Manually Set the Date and Time

Follow these steps to manually set the date and time on your device. You will need a USB keyboard and physical access to the device:

Note: If the OS starts to load while you are accessing the settings menu, press "Esc" to return to the settings

  1. Plug in a USB keyboard 
  2. When you see the "Starting up..." screen, immediately press "Alt + Esc" on the keyboard
  3. Select "Date & time"
  4. Select "Automatic date & time" "off"
  5. Manually set the date and time for your location
  6. Press "Esc" twice to exit the menu and allow the OS to start up
  7. Your device should now have network connectivity. If your device does not connect, please check out the Additional Troubleshooting steps below
  8. Once your device connects to your network, open the "Date & Time" settings again, select "Automatic Date & Time" >"Use network-provided time". This will ensure that your device time stays correct if it reboots or goes offline

 

Additional Troubleshooting

If your device does not connect to the network, confirm that the applied date and time saved by reaccessing the settings above, to confirm they are correct. 

Ensure that port 123 is open on the router and the device can reach its default NTP server: http://time.android.com/

On some networks, the devices may only connect when the manual date and time are set. If this is the case, we recommend changing the default NTP server on the device to your local NTP server, using the steps below.

 

Change the Default NTP Server

The device must be set with a manual date and time when you start this process. Follow these steps to change the default NTP server on your device:

  1. Ensure port 123 isn't blocked on your router
  2. Plug in a USB keyboard
  3. When you see the "Starting up" screen, press "Alt + Esc"
  4. Select "Date & time"
  5. Select "Automatic date & time" "off"
  6. Manually set the date and time for your location
  7. Select "Apps"
  8. Open Terminal Emulator
  9. Enter Command:settings put global ntp_server 204.11.201.12 (where 204.11.201.12 is the desired NTP server IP address or name)
  10. Verify if set correctly: settings get global ntp_server - this should return 204.11.201.12 or whatever was applied in the previous step
  11. Select "Date & time" > "Automatic date & time" > "Use network-provided time"
  12. Reboot the device and it will connect to the network
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