How do I return my Enplug Trial Device?

Overview

If you need to return your Enplug Trial Device, visit our online site to request a return label. You will need to provide your original order number and the associated email address to complete your request.

 

Contents of this article:

Returns Website

Complete the Form

 

Returns Website

To obtain a shipping label to return your trial device, please visit http://rma.enplug.com/

 

Complete the Form

1. Enter your order number and the email address from your trial order. You can locate your order number in the confirmation email that was sent to you when the package was first shipped to you

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2. Select "Find Your Order"

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3. On the next screen, you will see the contents of your order. Click the dropdown arrow and select the number of devices that were shipped in your trial order

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4. Click "Next"

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5. Select the dropdown arrow and select the "Trial Return" option with the name of your corresponding salesperson

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6. Click "Next"

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7. In the Exchange Details” section, please type "Trial Return" so no items are shipped to you

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8. Click "Next"

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9. No change is needed on this page, select "Submit"

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10. Congratulations, your return request has been submitted! Please check your inbox for an email that includes the return label

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If you do not receive the return label shortly, please contact our support team

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