If you are encountering problems with the Windows Enplug Player, the first first troubleshooting step is to run a diagnostic scan of your computer using Speccy. This will provide us with a snapshot of your PC's specifications to help identify issues or incompatibilities.
- To get started, download Speccy from this link: http://www.piriform.com/speccy/builds
- Once you've opened Speccy, you can publish a snapshot of the computer's current configuration by going to the File menu and selecting Publish Snapshot, then confirming.
- This will provide you with a URL - please share this link with us to give us more information about your system.